Contact
How to reach a real person about an order, a delivery, a return or which tin to pick, and what to include so we can sort it in one reply.
Quick answer: Email [email protected] or message us on WhatsApp using the chat button on this page. We reply within one working day, usually faster. Include your order number if your question is about an order.
Two ways to reach us, both answered by a person rather than a bot.
- Email: [email protected]
- WhatsApp: use the WhatsApp chat button on this page to open a conversation with us directly.
We reply within one working day, Monday to Friday, and most messages get an answer the same day. We do not run a phone line, because a written reply with your order number attached is faster for both sides.
What to include
For anything about an order, give us the order number from your confirmation email and the email address you ordered with. If a tin arrived damaged, a photo of the tin and the outer packaging saves a round trip. If something is missing, tell us which product and how many.
For product questions, tell us what you use now (brand, strength, how many a day) and we will suggest a tin rather than a sales pitch. The nicotine pouches hub and the guides index answer the common questions, but if you would rather ask, ask.
Before you message
A few things are already written down and may be quicker than waiting for a reply.
- Delivery times, the 8:30pm cut-off and tracking: see delivery.
- Returning an unopened tin or reporting damage: see returns.
- How points are earned and spent: see rewards.
- Picking a strength: nicotine pouch strengths explained.
Trade and press
Wholesale enquiries and press requests go to the same email address. Put "Trade" or "Press" at the start of the subject line so it reaches the right person first time.
We sell to adults aged 18 and over only and cannot answer questions from anyone under 18.